Privacy policy | Pickle 1

Last Updated: February 9, 2026

INTRODUCTION

Welcome to PicklOne. We are committed to protecting your privacy and being transparent about how we handle your data.

Important: We do NOT track you across other apps or websites, share your data with advertisers, or sell your information to third parties.

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QUICK SUMMARY

What We Collect:

✓ Name & email for your account

✓ Optional profile photo

✓ Heart rate & calories (from HealthKit, on-device only)

✓ Game scores & statistics

✓ Subscription and billing information (processed securely by Apple)

✓ Transaction history for your purchases

How We Use It:

✓ To make the app work

✓ To save your game history

✓ To show you your stats

✓ To authenticate you

✓ To manage your subscription and billing

✓ To provide premium features you've purchased

What We DON'T Do:

✗ Track you across other apps

✗ Sell your data

✗ Share with advertisers

✗ Store your health data on servers

✗ Use your data for marketing

✗ Store your credit card or payment information

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INFORMATION WE COLLECT

1. Account Information

We collect your email address, name/username, and optional profile photo to create and manage your account, authenticate you when you sign in, and personalize your profile.

2. Health and Fitness Data

We read heart rate and active calories burned from Apple HealthKit to display real-time fitness statistics during games and provide post-game insights. Your health data is ONLY read from HealthKit for display purposes and NEVER leaves your device or is stored on our servers.

3. Game Data

We collect game scores, player names (as you enter them), game dates/times, and match statistics to save your game history and calculate your performance stats.

4. Subscription and Payment Information

When you purchase a subscription or make an in-app purchase:

- Apple handles all payment processing - We never see or store your credit card, debit card, or banking information

- We receive a receipt identifier - A unique transaction ID from Apple to verify your purchase

- Subscription status - Whether your subscription is active, trial, expired, or cancelled

- Purchase date and renewal date - To manage your subscription timeline

- Subscription type - Which plan you purchased (e.g., Club Monthly, Club Annual)

- Country/Region - For pricing and tax purposes (provided by Apple)

Important: All payment processing is handled exclusively by Apple through the App Store. We comply with PCI-DSS requirements by never handling credit card data directly.

5. Technical Information

We collect a user ID (generated by Firebase), device type, app version, and error logs to associate your data with your account and provide technical support.

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HOW WE USE YOUR INFORMATION

We use your information ONLY for:

- App Functionality - To provide core features, save game data, display your profile

- Account Management - To authenticate you and maintain account security

- Subscription Management - To activate premium features, manage trial periods, process renewals, and handle subscription changes

- Customer Support - To respond to billing inquiries and subscription issues

- App Improvement - To fix bugs and improve user experience

- Communication - To respond to support requests and send important updates about your subscription

We do NOT use your information for advertising, marketing, tracking across apps, or selling to third parties.

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DATA STORAGE AND SECURITY

Your data is stored securely using the following services:

- Authentication Data - Firebase Authentication (encrypted)

- Game Data - Firebase Firestore (encrypted in transit and at rest)

- Profile Photos - Firebase Storage (secure cloud storage)

- Health Data - NOT stored on our servers; read from HealthKit on-demand

- Subscription Data - RevenueCat (encrypted, GDPR & CCPA compliant)

- Payment Information - Apple App Store (we never see your payment details)

We implement industry-standard security measures including:

- Encrypted data transmission (HTTPS/TLS)

- Secure authentication tokens

- Access control and authorization

- Regular security updates

- PCI-DSS Level 1 compliance (through Apple)

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THIRD-PARTY SERVICES

We use the following services to operate our app:

Essential Services:

- Firebase (Google) - For authentication, database, and file storage

- Google Sign-In - Optional authentication method

- Apple Sign-In - Optional authentication method

- Apple HealthKit - To read heart rate and calorie data (on-device only)

Payment & Subscription Services:

Apple App Store - Processes all payments and subscriptions

Terms: https://www.apple.com/legal/internet-services/itunes/

RevenueCat - Manages subscription status and entitlements

We share: User ID (anonymous), purchase receipts, subscription status

RevenueCat does NOT receive: Your payment information, health data, or personal identifiable information beyond email (if provided)

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DATA SHARING

We Do NOT Share Your Data With:

✗ Advertisers

✗ Data brokers

✗ Analytics companies for tracking

✗ Social media platforms

✗ Marketing companies

✗ Payment processors (Apple handles this directly)

We Only Share Data In These Limited Cases:

- With Apple - To process payments and verify subscriptions (handled by App Store)

- With RevenueCat - Anonymous user ID and subscription status only

- With your explicit consent

- If required by law or court order

- To protect safety and security

- In case of business transfer (you'll be notified)

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SUBSCRIPTION-SPECIFIC INFORMATION

Auto-Renewal:

Your subscription automatically renews unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

Free Trials:

If you start a free trial, you will not be charged until the trial period ends. You can cancel anytime during the trial without being charged.

Managing Your Subscription:

You can view, modify, or cancel your subscription at any time:

1. Go to iOS Settings

2. Tap your name at the top

3. Tap "Subscriptions"

4. Select PicklOne

5. Choose "Cancel Subscription" or modify your plan

Alternatively, manage through: App Store app → Profile icon → Subscriptions

Refunds:

Refund requests are handled by Apple according to their refund policy. We do not process refunds directly. To request a refund:

1. Go to reportaproblem.apple.com

2. Sign in with your Apple ID

3. Select "Request a refund"

4. Choose the reason and submit

Data Retention After Cancellation:

If you cancel your subscription:

- Your premium features will remain active until the end of your billing period

- Your account and game data remain intact

- You can resubscribe at any time to regain premium features

- Your data is retained according to our standard retention policy (see below)

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YOUR RIGHTS

You have full control over your data:

- Access Your Data - View all your data in the app or request a copy

- Modify Your Data - Edit your profile and game information

- Delete Your Data - Delete individual games or your entire account

- View Subscription Details - See your current plan, renewal date, and payment history

- Cancel Subscription - Cancel anytime through iOS Settings

- Request Refund - Contact Apple for refund requests

- Revoke HealthKit Access - Go to iOS Settings → Privacy → Health → PicklOne

- Export Your Data - Contact us for a portable copy

- Revoke Sign-In - Remove access through Google or Apple settings

Exercise Your Rights:

Email us at: info@picklone.com

Subject: Privacy Rights Request

We will respond within 7 business days

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DATA RETENTION

- Account Data: Retained while your account is active

- Game History: Retained while your account is active or unless you use the 'Clear All game History' Button.

- Subscription Data: Retained for 7 years after cancellation (for tax and legal compliance)

- Deleted Accounts: All personal data deleted within 30 days, except:

- Transaction records (7 years for legal compliance)

- Anonymized analytics (no personally identifiable information)

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CHILDREN'S PRIVACY

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately.

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CALIFORNIA & EUROPEAN PRIVACY RIGHTS

California Residents (CCPA):

You have the right to:

- Know what personal data we collect

- Request deletion of your data

- Opt-out of data sales (we don't sell data)

- Non-discrimination for exercising your rights

- Request categories of data shared with third parties

European Residents (GDPR):

You have the right to:

- Access your personal data

- Rectification of inaccurate data

- Erasure ("right to be forgotten")

- Data portability

- Object to processing

- Withdraw consent at any time

- Lodge a complaint with your supervisory authority

Our GDPR representative: info@picklone.com

To exercise these rights, contact us at info@picklone.com

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INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries other than your own, including the United States (where our servers are located). We ensure appropriate safeguards are in place:

- Standard Contractual Clauses (SCCs) with service providers

- GDPR compliance for European users

- Encryption in transit and at rest

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make changes:

- We'll update the "Last Updated" date

- Significant changes will be communicated via email or in-app notification

- You'll be prompted to review and accept updated terms

- Your continued use after changes constitutes acceptance

You can view previous versions by contacting us at info@picklone.com

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If you have any questions or concerns about this Privacy Policy:

Email: info@picklone.com

App: PicklOne

Response Time: 7 business days

For billing and subscription questions, please include your:

- Apple ID email

- Approximate purchase date

- Issue description

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DISPUTE RESOLUTION

For disputes related to this Privacy Policy:

1. Contact us first at info@picklone.com

2. We will attempt to resolve within 30 days

3. California residents may contact the California Attorney General

4. European residents may lodge a complaint with their Data Protection Authority

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CONSENT

By using PicklOne and purchasing subscriptions, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

You specifically consent to:

- Collection and processing of subscription data

- Sharing of anonymous subscription status with RevenueCat

- Apple processing your payments according to their terms

- International data transfers as described above

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PicklOne - Privacy-First Pickleball Tracking

Last Updated: February 9, 2026 | Version 2.0

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